What We Do

 

SourceHOV offers a broad range of customisable service solutions for life cycle support and maintenance of the OEM equipment found in multiple industries, along with the skill to support a multitude of products ranging from complex electro-mechanical devices to simple PCs, document scanners and printers. We provide a field force of technicians available 24/7/365, and remote support, product specialists, project managers, managers, parts depots, infrastructure logistics, call centres, help desks, training, product specialists, and consumer support teams.

Key Features

 

OEM Maintenance

  • Remedial and preventative maintenance as well as break/fix support for a wide variety of models and brands
  • Team up with and complement OEM’s existing infrastructure
  • Warranty and post warranty services
  • Custom programs specifically tailored to drive end-user satisfaction

Third Party Support

  • Maintenance and support for third party mission critical electro-mechanical equipment, including high-speed printers, cheque sorters, cash sorters, document finishing, medical dispensing, and label printing equipment
  • Provide resellers and solution integrators with extended geographical coverage, customised response times, and SLAs

Parts & Logistics

  • Strategic parts depots across North America with spares consignment and deployment logistics
  • Capabilities include managing customer-owned inventory and consignment inventory, as well as procurement and deployment services
  • Extensive inventory control and reporting with distributed storage locations across North America and Europe

Expertise

  • Hardware service solutions leverage our expertise in electro mechanical, imaging, packaging and printing technologies 
  • Experienced service technicians improve uptime and are backed by written SLAs
 

Quality

  • Best practices of ongoing improvement through measurement and action
  • Client satisfaction measured with regular score cards and delivery reviews
  • Statistical reporting on machine performance
  • Program and Project Management Call Centre / Helpdesk support

Manufacturing Services

  • Performance-driven manufacturing for entire projects or flex capacity when needed
  • Experienced engineering staff to analyse and improve quality

Learn More

 
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