What We Do

 

Whether you are talking to your customers, supporters, or prospects, you need to offer the communication channels that best suit your audience. We offer 24/7, multi-channel contact centre services, and handle inbound and outbound calls, email, and texts to facilitate accounts receivable management. We work with our clients to design, build, manage, and enhance fulfilment solutions that make the business of communication simple. Whether it is a telephone insurance claim, a customer service query, an email request, letter, eform, or a Facebook or Twitter conversation, we work as a natural extension of our client's business and as advocates for their brand.

Key Features

 

Document Capture

  • Apply OCR, ICR, OMR, and bar code reading technology to automated extraction of structured, semi-structured, and unstructured data
  • Integrate data into transactional processes

Mailroom Automation

  • Document opening, prepping and sorting
  • Automatically package and route documents by type and content

Workflow Management

  • Task prioritisation and distribution reduce processing times
  • Enables collaboration for faster decisioning

Conversion

  • Automatically applies customised client-specific business rules
  • Easily managed exception processing

Dashboards & Alerts

  • Real-time dashboards and reports
  • Configure triggers and monitor thresholds

Archival / Retrieval

  • Automated, secure cloud storage for archival and retrieval
  • Hosted on regulatory compliance systems

Learn More

 
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