What we offer

 

With market deregulation, intensified cost pressures, and the increasing need for demand-side customer service, the Utilities industry is under more pressure than ever before. Whether you need invoice processing solutions, inbound mail processing, data capture, or workflow and storage technology solutions, SourceHOV provides
• speedy invoice processing,
• clear regulatory compliance and audit trail, and
• capture of customer letters and correspondence, and optimisation of your responses.

In addition to our traditional suite of services, SourceHOV is also an innovator for Utilities companies, offering a load forecasting application for providers, which integrates customer usage, demographics, and payment history, along with weather forecasts and price history to intelligently manage energy production and sales.

How We Can Help

 

Unified Communication Services

Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)

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Consulting

Senior-level Enterprise Architects, Consultants, and Project Managers with extensive domain expertise in all areas of the Utilities industry, provide consulting for solution engineering, fraud management, compliance, and the legal domain

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Contract Management

Manage customer and vendor contracts, facilities, and other critical documentation through identification and extraction of key terms, content summarisation and abstraction, amendment tracking, language translation, and monitoring/alerts

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Scanning Hardware & Software

High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.

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Financial Services

Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses

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Enterprise Information Management

Multi-channel ingestion, integration, and navigation for internal and external documents

Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval 

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Communication Monitoring

Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts & notifications and corresponding customer responses

Learn more about this Service


Business Communication Services

Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications

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Debt Collection

Credit reporting as well as pre-delinquency, third party debt, and legal collections

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Business Process Management

Optimise business processes through a highly configurable design studio, which enables a business to create its own industry-specific document or case management workflow 

Learn more about this Service


Storage, Destruction, Archival & Retrieval

Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management and reporting.

Learn more about this Service

Unified Communication Services

Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)

Learn more about this Service


Consulting

Senior-level Enterprise Architects, Consultants, and Project Managers with extensive domain expertise in all areas of the Utilities industry, provide consulting for solution engineering, fraud management, compliance, and the legal domain

Learn more about this Service


Contract Management

Manage customer and vendor contracts, facilities, and other critical documentation through identification and extraction of key terms, content summarisation and abstraction, amendment tracking, language translation, and monitoring/alerts

Learn more about this Service


Scanning Hardware & Software

High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.

Learn more about this Service


Financial Services

Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses

Learn more about this Service


Enterprise Information Management

Multi-channel ingestion, integration, and navigation for internal and external documents

Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval 

Learn more about this Service


Communication Monitoring

Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts & notifications and corresponding customer responses

Learn more about this Service


Business Communication Services

Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications

Learn more about this Service


Debt Collection

Credit reporting as well as pre-delinquency, third party debt, and legal collections

Learn more about this Service


Business Process Management

Optimise business processes through a highly configurable design studio, which enables a business to create its own industry-specific document or case management workflow 

Learn more about this Service


Storage, Destruction, Archival & Retrieval

Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management and reporting.

Learn more about this Service

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