36 M  +
online users
500 M 
Envelopes mailed annually
36 M 
Welcome kits & CoC/year
4000 + 
Lockboxes managed

What we offer

 

In a highly competitive industry driven by global changes and customer demand for value, today’s airlines need ways to increase passenger revenues while reducing operating costs. From the multi-channel contact centres to back office operations, SourceHOV helps travel companies to deliver great customer experiences.

We go beyond just taking telephone bookings. We send out holiday brochures to customers looking to enjoy a break in a country cottage, a holiday park, or even a canal barge. We print and despatch multi-lingual packs to members of one of the world’s largest holiday clubs. We do all of this and more to ensure our clients’ customers get the information and support they need.

How We Can Help

 

Unified Communication Services

Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)

Learn more about this Service


Consulting

Senior-level Enterprise Architects, Consultants and Project Managers with extensive domain expertise in all areas of the Travel and Entertainment industry, provide consulting for solution engineering, fraud management, compliance, and the legal domain

Learn more about this Service


Contract Management

Manage Customer, Vendor Contracts, and other critical documentation, through identification & extraction of key terms, content summarisation & abstraction, amendment tracking, language translation, and monitoring/alerts

Learn more about this Service


Scanning Hardware & Software

High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.

Learn more about this Service


Financial Services

Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses

Learn more about this Service


Enterprise Information Management

Multi-channel ingestion, integration, and navigation for internal and external documents

Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval 

Learn more about this Service


Communication Monitoring

Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts & notifications and corresponding customer responses

Learn more about this Service


Business Communication Services

Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications

Learn more about this Service


Business Process Management

Optimise business processes through a highly configurable design studio, which enables a business to create its own industry-specific document or case management workflow

Learn more about this Service


Storage, Destruction, Archival & Retrieval

Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management and reporting.

Learn more about this Service


Debt Collection

Credit reporting as well as pre-delinquency, third party debt, and legal collections

Learn more about this Service

Unified Communication Services

Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)

Learn more about this Service


Consulting

Senior-level Enterprise Architects, Consultants and Project Managers with extensive domain expertise in all areas of the Travel and Entertainment industry, provide consulting for solution engineering, fraud management, compliance, and the legal domain

Learn more about this Service


Contract Management

Manage Customer, Vendor Contracts, and other critical documentation, through identification & extraction of key terms, content summarisation & abstraction, amendment tracking, language translation, and monitoring/alerts

Learn more about this Service


Scanning Hardware & Software

High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.

Learn more about this Service


Financial Services

Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses

Learn more about this Service


Enterprise Information Management

Multi-channel ingestion, integration, and navigation for internal and external documents

Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval 

Learn more about this Service


Communication Monitoring

Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alerts & notifications and corresponding customer responses

Learn more about this Service


Business Communication Services

Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications

Learn more about this Service


Business Process Management

Optimise business processes through a highly configurable design studio, which enables a business to create its own industry-specific document or case management workflow

Learn more about this Service


Storage, Destruction, Archival & Retrieval

Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management and reporting.

Learn more about this Service


Debt Collection

Credit reporting as well as pre-delinquency, third party debt, and legal collections

Learn more about this Service

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