36 M  +
online users
36 M 
Welcome Kits
500 M 
Envelopes mailed annually
1 B 
Documents presented annually

What we offer

 

SourceHOV offers dynamic solutions for the telecommunications industry. We also facilitate new customer outreach programmes. Early stage intervention is vital to identification of at-risk customers and to ensuring prompt payment. This early contact provides an inroad to the verification process to ensure proper contact channels for billing and to provide least-cost self-pay options. In addition to this, we handle inbound calls for payment transactions, plan modification, payment arrangements, customer care and customer education.

If, however, timely payment is not received at any point, SourceHOV can utilise a blend of premise-based and hosted solutions linked across our global sites to bring the required manpower to any campaign at any time during the delivery cycle. This connectivity allows us to leverage site-specific skills and manpower for a blended solution that puts the right agent on the call, and provides for seamless call transfer resulting more often in first call resolution.

How We Can Help

 

Unified Communication Services

Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)

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Consulting

Senior-level Enterprise Architects, Consultants, and Project Managers with extensive domain expertise in all areas of the Telecom industry, provide consulting for solution engineering, fraud management, compliance, and the legal domain

Learn more about this Service


Contract Management

Manage Customer and Vendor contracts, Facilities, Tower and Store leases, and other critical documentation, through identification and extraction of key terms, content summarisation & abstraction, amendment tracking, language translation and monitoring/alerts

Learn more about this Service


Scanning Hardware & Software

High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.

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Financial Services

Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses

Learn more about this Service


Enterprise Information Management

Multi-channel ingestion, integration, and navigation for internal and external documents

Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval 

Learn more about this Service


Communication Monitoring

Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alert & notifications and corresponding customer responses

Learn more about this Service


Business Communication Services

Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications

Learn more about this Service


Debt Collection

Credit reporting as well as pre-delinquency, third party debt, and legal collections

Learn more about this Service


Business Process Management

Optimise business processes through a highly configurable design studio, which enables a business to create its own industry-specific document or case management workflow

Learn more about this Service


Storage, Destruction, Archival & Retrieval

Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management and reporting.

Learn more about this Service

Unified Communication Services

Intelligent communication and presentment for automated client engagement, through any media channel (SMS, chat, voice, print, email and mobile)

Learn more about this Service


Consulting

Senior-level Enterprise Architects, Consultants, and Project Managers with extensive domain expertise in all areas of the Telecom industry, provide consulting for solution engineering, fraud management, compliance, and the legal domain

Learn more about this Service


Contract Management

Manage Customer and Vendor contracts, Facilities, Tower and Store leases, and other critical documentation, through identification and extraction of key terms, content summarisation & abstraction, amendment tracking, language translation and monitoring/alerts

Learn more about this Service


Scanning Hardware & Software

High volume scanners supported by proprietary software for multi-application, high speed document and payment processing with enhanced quality.

Learn more about this Service


Financial Services

Robust exception management solutions and payment gateways for the management of physical and electronic lockbox, receivables, cash, and expenses

Learn more about this Service


Enterprise Information Management

Multi-channel ingestion, integration, and navigation for internal and external documents

Content summarisation tool with routing to appropriate departments, alerts/notifications, and archival/retrieval 

Learn more about this Service


Communication Monitoring

Mitigate compliance risk through development of comprehensive customer profiles, management of outbound alert & notifications and corresponding customer responses

Learn more about this Service


Business Communication Services

Accelerate the production and delivery of on-brand, physical, or electronic statements and notifications

Learn more about this Service


Debt Collection

Credit reporting as well as pre-delinquency, third party debt, and legal collections

Learn more about this Service


Business Process Management

Optimise business processes through a highly configurable design studio, which enables a business to create its own industry-specific document or case management workflow

Learn more about this Service


Storage, Destruction, Archival & Retrieval

Secure and compliant on-premises and/or cloud-hosted data archival for real-time data visibility, document management and reporting.

Learn more about this Service

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