Large and Growing Addressable Market

As it has for the past ten years, intensifying regulatory environment and increasing technological complexities have fostered dynamic conditions.

Companies have realized that outsourcing of non-core, but mission critical services, delivers greater ROI, increased efficiencies, improved quality and shorter cycles than using internal resources that have higher capital expenditures.

According to IDC, the global outsourcing market was approximately $164 billion in 2009 and is expected to grow at a 5% CAGR to $208 billion by 2014.

Secular Outsourcing Trends		Core Value Proposition
Need for efficiency Focus on core competencies Additional regulation New technologies Limited talent Increased client acceptance of outsourcing Proven effectiveness of BPO services		Cost saving opportunities for clients Quality, reliability Improved turnaround time Increased speed to market Access to technology Access to expertise Regulatory compliance
Worldwide Business Process Outsourcing Market

More facts at a glance:

• Worldwide Outsourced Print and Document Services is expected to grow at an 8.3% CAGR from 2009–2014.
• Growth in this segment is a fundamental response by companies needing to trim costs in the production and utilization of documents.
• In addition, the need to digitize paper-based information and work within electronic environments will continue to drive the market for outsourcers specializing in documents and information management.


• Worldwide Business Consulting Services is expected to grow at a CAGR of 6.1% from 2009-2014.
• Including strategy and management consulting, legal and economic consulting, and specialized and other consulting, growth is driven by the broad need for specialized consulting services to address vertical and industry specific challenges.

Source: IDC and Gartner